RETURN POLICY

1. NON-DEFECTIVE ITEM RETURNS 

1.1. Customer has a right to return goods or exchange delivered goods to analogous goods of different size, form, color, model or complexity.

1.2. This right can be exercised in 30 days from the moment of receipt of the goods.

1.3. An exchange or return is possible only when exchanged or returned goods meet these requirements:

• goods are packaged in the original packaging that has not been damaged 

• protective materials were not removed (labels, protective seals, etc.)

• goods were not used; 

• goods were not damaged;

• marketable appearance was preserved;

• goods are returned with the same components as was received by the Buyer

1.4. Based on our assessment (condition of the product and length/frequency of use), we retain the right to accept or refuse the return, and in the case of a return, will choose the adapted solution for you (repair, exchange or full refund).

2. DEFECTIVE ITEM RETURNS 

2.1. Defective goods are:

• goods that have flaws or defects that occured not due to the fault of the Buyer (not wear and tear or treatment resulting in physical, cosmetic or surface damage or changes to the product);

• goods that are impossible to fix;

• goods that can not be used for the indended purpose.

2.2. Goods are not considered defective if they got damaged due to misuse or regular wear and tear.

2.3. According to Civil Code article 6.363, Buyer can not return goods if the defect is minor and does not interfere with the indended use.

2.4. Seller in any case eliminates minor defects when possible. 

2.5. If Buyer wants to return of exchange the product must return it clean and dry. 

3. RETURN PROCESS 

3.1. In order to return the goods, they have to be neatly packaged, all labels have to be intact, all stickers in place. 

3.2. Contact [email protected] before returining the item(-s). 

3.3. Return process:

• We register the return and send you a return label. 

• Buyer follows the instructions on the return label by either ordering a courrier or dropping it to the nearest facility.

• Courrier arrives to your location to collect the return.

3.4. If the return is accepted money is returned in a period of 7 bussiness days.

4. EXCHANGE

4.1. In order to exchange the item contact [email protected].

4.2. Exchange process:

• We register the return and send you a return label.

• Buyer follows the instructions on the return label by either ordering a courrier or dropping it to the nearest facility.

• Courrier arrives to your location to collect the return.

• After the items are returned we send out the exchange item. 

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